Privacy Policy

Privacy Policy

Welcome to Petologist (“we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use the Parent App and the Doctor App (collectively, the “Apps”). Your privacy is important to us, and we are committed to safeguarding your data.

1. Information We Collect

We collect information to provide and improve our services, ensure the functionality of the Apps, and enhance your user experience. The types of information we collect include:

1.1 Information You Provide to Us

  • Parent App:
    • User profile details: Name, email, phone number, and address.
    • Pet details: Pet’s name, age, breed, gender, medical history, and vaccination records.
    • Appointment information: Details of bookings and consultations with doctors.
  • Doctor App:
    • Doctor profile details: Name, email, phone number, qualifications, specialization, and clinic address.
    • Appointment details: Records of consultations and treatment plans.

1.2 Automatically Collected Information

We may automatically collect information about your device and usage of the Apps, including:

  • Device information: IP address, device type, operating system, and app version.
  • Usage data: Pages visited, features used, and time spent on the Apps.
  • Location data: Approximate location based on IP address or GPS (if enabled).

1.3 Third-Party Integrations

  • Payment information: If you make payments through the Apps, your payment details are processed by third-party payment gateways, and we do not store this information.
  • Analytics: Data collected through third-party analytics services to improve the Apps’ performance.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain the Apps.
  • To personalize your experience and recommend relevant features or services.
  • To facilitate bookings, consultations, and communication between parents and doctors.
  • To send transactional notifications, such as appointment reminders and payment confirmations.
  • To analyze and improve the Apps’ performance and functionality.
  • To ensure compliance with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following cases:

  • With Doctors:
    • Parent and pet details shared with doctors for consultations and treatment purposes.
  • Service Providers:
    • With third-party vendors providing services such as payment processing, analytics, and hosting.
  • Legal Requirements:
    • When required by law, court order, or to protect our legal rights.
  • Business Transfers:
    • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.

5. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access, update, or delete your data.
  • Withdraw consent for data processing.
  • Object to or restrict certain processing activities.
  • Receive a copy of your data in a portable format.

To exercise your rights, contact us at [Insert Contact Email].

7. Children’s Privacy

The Apps are not intended for use by children under the age of 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it promptly.

8. Third-Party Links

The Apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.

9. International Data Transfers

If you access the Apps outside of India, your information may be transferred to, stored, and processed in a country with different data protection laws. By using the Apps, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via the Apps or through other appropriate means. Your continued use of the Apps after changes are implemented constitutes your acceptance of the updated Privacy Policy.

11. Account Delete

If you want to delete your account permanently , please send us mail at: support@petologist.org

This action is irreversible. Once an account is deleted, your data will be permanently removed. There is no way to reverse this process.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: support@petologist.org

Thank you for trusting Petologist. We value your privacy and strive to provide a secure and user-friendly experience.